Terms of Service

Please read these terms carefully before using our website and services.

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Effective Date: August 2026

Welcome to Control Professional Line. By accessing or using our website, products, or services, you agree to comply with and be bound by the following Terms of Service. If you do not agree with these terms, please do not use our website or services.

1. Our Services

Control Professional Line provides professional solutions including but not limited to:

  • CCTV Surveillance Systems
  • Alarm Systems
  • Access Control Systems
  • Video Intercom Systems
  • Smart Home Automation
  • Building Management Systems (BMS)
  • Network & Fiber Solutions
  • Security Equipment Supply and Installation

2. Quotes and Pricing

All quotations provided are subject to availability and may change without prior notice. Prices are valid only for the period stated in the quotation unless otherwise specified.

3. Orders and Payments

  • Orders are confirmed only after acceptance by Control Professional Line.
  • Payment terms will be specified in the quotation or invoice.
  • Late payments may result in delays to installation or service.

4. Installation Services

Customers are responsible for providing safe and reasonable access to the installation site. Additional work outside the original quotation may incur extra charges.

5. Product Availability

Product availability is subject to supplier stock. If a product becomes unavailable, we may offer an equivalent alternative after customer approval.

6. Warranty

Warranty terms vary depending on the manufacturer and product. Installation workmanship is covered according to the agreed service terms. Physical damage, misuse, unauthorized repairs, or improper installation by third parties are not covered.

7. Customer Responsibilities

  • Provide accurate information.
  • Ensure access to the installation location.
  • Follow operating instructions supplied with the equipment.
  • Notify us promptly of any service issues.

8. Intellectual Property

All website content, including logos, text, graphics, images, and designs, is the property of Control Professional Line unless otherwise stated. Unauthorized reproduction or distribution is prohibited.

9. Limitation of Liability

Control Professional Line is not liable for indirect, incidental, or consequential damages arising from the use of our products, services, or website. While we strive to provide reliable security solutions, no security system can guarantee complete protection against theft, loss, or damage.

10. Third-Party Products

Products supplied from manufacturers such as Hikvision, Bosch, Dahua, Ajax, TVT, UNV, IDIS, Ruijie, NxWitness, and others remain subject to the respective manufacturer's warranty and policies.

11. Website Usage

You agree not to misuse our website, upload harmful content, attempt unauthorized access, or interfere with the website's operation.

12. Service Requests

When submitting a service request through our website, you agree that the information provided is accurate. Requests submitted through our forms will be sent to our business email for processing.

13. Changes to These Terms

We reserve the right to modify these Terms of Service at any time. Updated versions will be published on this page.

14. Governing Law

These Terms shall be governed and interpreted in accordance with the applicable laws of New Zealand.

15. Contact Information

Need expert security solutions? Tell us about your project, and our team will provide a customised recommendation and respond within one business day.